keywaste.ie - Customer Charter

Customer Charter  -  Keywaste

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ConsumerCharter  -  Keywaste BabySkipKeyHygieneAllJunkVisit our other group websites Questions? Call Us On: +353 1 4299846 CALLUs Now Home PageBusinessWheelie Bin & Bag CollectionRecyclablesOrganic WasteGlassCompactors & BalersShreddingElectronic RecyclingClinical & Hazardous WasteAccount SetupFAQTerms of serviceHouseholdDomestic Waste ServicesNewConsumerRegistrationRetailersDomestic Terms & ConditionsBagHodgepodgeCalendarSkip HireHire A SkipWait & LoadSingle Item CollectionWhat can go in my skip?FAQBabySkipBook A CollectionHow it works?Positioning & FillingHazardous WasteArranging CollectionStockistsFAQDo we collect in your area?BabySkip® Terms and ConditionsAllJunkHow it works?Items not acceptedWhy use AllJunk?AboutOverviewTestimonialsGreen CredentialsCustomer CharterContact HomeCustomer CharterConsumerCharter KeyWasteConsumerCharter for Household Waste Collection1. INTRODUCTION KeyWaste Management Ltd is single-minded to providing the highest standards in the provision of waste management services to their customers. We have a transferral to providing a service that seeks to incentivise waste prevention and to encourage the segregation of waste so that it can be managed in vibrations with the waste hierarchy, whereby waste prevention, preparing for reuse, recycling and other recovery are preferred over the disposal of waste. This tideway is in line with current national waste policy in the zone – A Resource Opportunity – Waste Management Policy in Ireland. This document is designed to communicate how we intend to provide household waste hodgepodge services in vibrations with these principles to the public in a well-spoken and transitory fashion. 2. CUSTOMER SERVICE STANDARDS (a) We will provide a regular and reliable hodgepodge service and process your waste in a professional and environmentally sound manner. (b) All service provision will be carried out in line with current local and national legislation and in line with sustainable waste management practices. Our National WasteHodgepodgePermit Office (NWCPO) waste hodgepodge permit number is NWCPO – 09-01156 and the details of the permit can be viewed at www.nwcpo.ie. (c) We will provide you with timely, relevant and well-spoken information regarding your collections, including temporary changes resulting from public holidays or wrongheaded weather conditions. (d) We will consider any reasonable special requests that individual households may have. (e) We will explain unmistakably what our service rules are and the reasons for them. (f) We will respond to formal complaints we receive well-nigh our services in a timely and professional manner. (g) We will ensure that there are no uncontrived impediments to you switching your service provider should you wish to do so. (h) We will diamond our service and siphon out collections in a way that minimises litter and odour nuisance. (i) We will offer a “2 Bin” or “3 Bin” service (to facilitate the segregation of residual waste, recyclables and where appropriate, food/bio waste) in line with the relevant regulations in relation to food/bio waste [the European Union (HouseholdSuppliesWaste and Bio-waste) Regulations 2015]. The frequency of hodgepodge will be as follows: Residual Waste Bin – in line with the European Union (HouseholdSuppliesWaste and Bio-waste) Regulations 2015. Recyclable Waste Bin – at least every fortnight. Food & Bio Waste Bin - in line with the European Union (HouseholdSuppliesWaste and Bio-waste) Regulations 2015. 3. COMMUNICATION WITH CUSTOMERS (a) We will explain unmistakably what services you can expect to receive and will provide details of the hodgepodge services we offer on a county/city understructure to the National WasteHodgepodgePermit Office for publishing on their website. (b) We will provide you with well-spoken and transitory billing which will indulge you to understand all elements of the financing involved in providing your waste services. (c) We will inform all customers availing of a domestic waste hodgepodge service at least 10 days in whop of any predictable volitional arrangements made for hodgepodge in relation to public holidays etc., or any proposal to vary the level of collection. (d) We will alimony you informed of changes in our service that are designed to modernize our service offering. (e) At the time of initial service provision, each consumer will be provided with details (website where available, phone number, email, postal address), a well-spoken dispersal of pricing policy for provision of service, process for accessing worth statement and balances, procedure for receipt of payments, process for dispute resolution, procedure for customers who have fallen into underage with their payments, where applicable, service provision frequency and details and the procedure for receipt of service provision, including refund of charges where applicable. You will moreover be provided with details of the period of validity for the offer provided and well-considered of a cooling off period, should you wish to transpiration your mind (usually any time prior to wordage of bins but at least 7 days from time of contract signing. (f) In the specimen of e-Commerce contracts with customers, and in line with reducing paper usage, all liaison and documents will be sent by email, unless otherwise requested. In the interests of the environment and reducing financing we are single-minded to increasing liaison by this method. (g) We will zestful you at least 30 days in whop of the expiry of your contract. (h) We will produce a version of this Charter which has been tried by the National Adult Literacy Agency. 4. HOUSEHOLDER RESPONSIBILITIES (a) In line with national policy, prevent, reuse, and recycle waste as much as possible. Refer to national and regional campaigns that seek to help reduce waste production. Present your waste materials, properly segregated and in their respective bins/receptacles. Please refer to our Waste Segregation and Presentation Guidelines (see section 7 below) which are misogynist on our website or which are misogynist to send to you by post, if requested. (b)Segregate your waste appropriately. Please note the procedure in place should the incorrect waste be placed in a bin (e.g. supplies waste placed in the recycle bin). The consumer will be emailed photos of contaminated bin and they will be informed that their DMR bin will be emptied and charged as unstipulated waste.Teachthem that their recycling bins will be monitored and if it is an ongoing occurrence we will need to take whoopee and swap bins. (c) In the event that you have difficulty paying your outstanding bill, please contact us directly as soon as possible as we have a procedure to stipulate an individual payment plan which deals with how we will manage customers who have difficulty paying their bill. (d) Contact us, as your waste management service supplier, if you have any queries on how weightier to manage any of your waste materials. We have the expertise to provide the towardly service or translating on how weightier to resolve the issue. 5. PRICING, CHARGING MECHANISM AND ACCESS TO ACCOUNT INFORMATION (a) The range of service and financing for service provision will be unmistakably communicated to each customer. (b) New customers will receive information on charging and pricing structures at the time of sign-up i.e. whether over the phone, via website sign-up or via completion of nonflexible reprinting using form. (c) Information, including a reprinting of Terms and Conditions ofMerchantrywill be provided to customers as part of newConsumerWelcome Packs and will be misogynist on the company’s website and/or www.nwcpo.ie. (d) Any changes to the Terms and Conditions of the merchantry will be communicated to customers in a timely manner. Payment of invoices pursuit such notifications shall be taken as visa of the updated Terms. (e) Customers will be entitled to easy wangle to their worth information including statements/balances. 6. COMPLAINTS PROCEDURE/DISPUTE RESOLUTION (a) You are entitled to a pearly and reasonable hearing when you have a genuine complaint or dispute and the visitor commits to resolving your issues as quickly as is reasonably possible. Please find our contact details for complaints: Email: info@keywaste.ie Phone: (01) 429 9846 (b) We will respond to formal complaints that we receive well-nigh our services in a timely and professional manner. In the specimen of written complaints, within 10 working days. (c) Complaints shall be logged on the individual consumer worth with a tracking facility to ensure the complaint has been resolved and the consumer notified of updates or the undertow of whoopee taken to resolve the issue. (d) Billing disputes are handled on a specimen by specimen understructure and recorded. We will liaise with you directly to resolve the matter. (e) Dispute resolution including withdrawal of service will be in line with the visitor policy misogynist on the visitor website or which is sent out by post on request. This will be a pearly and equitable process in line with good consumer policies. 7. EDUCATION AND RAISING AWARENESS (a) We shall implement an education and sensation programme in relation to waste management for householders that we service. This will be misogynist via promotional literature that we provide directly to you and via our website or through the website of the National WasteHodgepodgePermit Office. (b) Information packs shall be misogynist to all customers unmistakably indicating waste types towardly to each bin and how to present material for recycling. (c) We shall work with other national persons in promoting waste prevention, reduction and recycling e.g. EPA/Repak etc. (d) We will provide Waste Segregation and Presentation Guidelines to customers, or at a minimum to the National WasteHodgepodgePermit Office for publishing on their website, which unmistakably explain which materials are to be placed in which bin and collect at a minimum the recycling materials set out unelevated and as prescribed in the sixth schedule of the WasteHodgepodgePermit Regulations. We will explain to you what happens to materials placid in the residual, recycle and supplies waste bins. Paper (lists not exhaustive) Cardboard Aluminium Cans Plastic Bottles (PET1) Plastic Bottles (HDPE2) Plastic Packaging (PP) Steel Cans Newspapers Magazines Junk mail Envelopes Paper Phone books Catalogues Tissue boxes Sugar bags Calendars Dairies Letters Computer paper Used instillation and juice cartons Milk cartons Egg boxes Holiday brochures Paper potato bags Food boxes Packaging boxes Cereal boxes Kitchen towel tubes Drink cans Mineral bottles Water bottles Mouthwash bottles Salad dressing bottles Milk bottles Juice bottles Cosmetic bottles Shampoo bottles Household cleaning bottles Laundry detergent bottles Window cleaning bottles Bathroom bottles Yoghurt containers Margarine tubs Rigid supplies packaging – (Except black) Liquid soap containers Fruit containers Pet supplies cans Food cans Biscuit tins Soup tins  8. TERMINATION OF SERVICE/REFUNDS/CHANGING SERVICE PROVIDERS (a) Should you wish to terminate your service provision, please teach us by email or in writing or by phone giving 30 days’ notice. We will remove our bins by wattle with you and any wastefulness owing on your account, without a receipt tuition (if applicable) is deducted, will be refunded to you within 30 days of receipt of termination notice. (b) We will ensure that there are no uncontrived impediments to you switching your service provider. 9. CHANGING EQUIPMENT AND OWNERSHIP OF BINS (a) At time of initial service provision, by agreement, each consumer will be supplied with the towardly bins/receptacles sized to service their specific needs. (b) In the specimen of waffly equipment/ceasing service/changing service provider we commit to organising to unify the hodgepodge of your old bins within a two week period of the ceasing of the service. (c) This Charter does not stupefy your statutory rights in any way and provides a simple interpretation of our transferral to you, our customer, and what we expect in return, to help ensure that you are provided with the weightier service level possible  Get In TouchContact us now to see how KeyWaste can resolve your waste requirements. Contact Us Our ServicesBusiness Waste DisposalDomestic Waste ServicesSkip HireBabySkipAllJunkOur Group SitesBabySkipKeyHygieneAllJunkUsing This SiteAbout UsContact UsTerms & ConditionsPrivacy PolicyJoin Our Mailing ListSubscribe for updates and offers now. Get In TouchGreenView, Greenhills Road, Walkinstown, Dublin 12, IrelandT +353 1 4299846 | Email: info@keywaste.ieGET SOCIAL © Copyright 2012-2018 KeyWaste. All Rights Reserved. |Diamondby FWD. TOP